• Customer Support

    (515) 309-6446

  • Hours

    M-F 8 -7 | Sat 8-12| Closed Sun



  • What is DIRECTV?

    DIRECTV is the nation's #1 digital satellite entertainment service provider. Using the most advanced satellite technology, they deliver access to more than 315 channels of programming to homes and businesses that have DIRECTV receiving equipment, which features a small satellite dish, a digital set-top receiver and a remote control. The DIRECTV service offers an incredible selection of entertainment for every member of the family - all in the digital-quality picture and sound that DIRECTV is known for.
  • Why should I get DIRECTV?

    With DIRECTV, you get programming, value AND service! DIRECTV lets you select from more than 315 available channels featuring the best premium movie channels, family programming, sports, music, Pay Per View movies and events, local channels and more. And you get all-digital picture and sound, so every channel comes in crystal-clear. 
  • What programming does DIRECTV offer?

     DIRECTV programming and service features access to more than 315 available channels of entertainment. Customers have access to popular networks like Disney Channel, CNN, ESPN and TNT, plus Pay Per View choices including major Hollywood films and special events. DIRECTV also offers an unprecedented professional and collegiate sports subscription lineup, including NFL SUNDAY TICKET, NBA LEAGUE PASS, NHL® CENTER ICE®, MLB EXTRA INNINGS℠, ESPN GamePlan and ESPN FULL COURT. There's even more! DIRECTV SPORTS PACK delivers sports action from across the nation. Plus, adult channels like PLAYBOY TV are available on an a la carte basis.
  • Is DIRECTV service available in Canada or Mexico?

    DIRECTV is legally prohibited from transmitting a signal outside of the continental United States. 
  • I have another satellite service. How do I convert to the DIRECTV service?

    It is simple to convert to DIRECTV from another satellite service. Just order DIRECTV from via this website, or call us at 515-423-0414.  
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DIRECTV Programming

  • Does DIRECTV offer channels on an a la carte basis?

     You may ali individual premium services to your base package. DIRECTV offers these premium options: HBO®, Starz®, SHOWTIME®, Cinemax®, and DIRECTV's SPORTS PACK. Adult channels like PLAYBOY TV are also available on an a la carte basis, plus an incredible line-up of international services and sports subscriptions.
  • Does DIRECTV offer music channels?

     Yes! Through an alliance with SonicTap, DIRECTV offers audio-only channels that range from choices like Soft Rock, Jazz and Country to Hit List, Easy Listening and many more.
  • Does DIRECTV offer programming in other languages?

     Yes! DIRECTV offers programming from all over the world.
  • Are there parental controls?

     Yes. DIRECTV's built-in "Locks and Limits" feature allows parents to set rating and spending limits on DIRECTV programming. Consult your System Manual for details
  • How do I activate Secondary Audio Programming (SAP)?

     The specific steps depend on the brand and model of your receiver. Your owner's manual will give you the details.
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  • What is HDTV?

     HDTV (High-definition television) is a new system of television that improves both production and reception of broadcasts for a picture quality up to 10 times better than standard definition. HDTV features increased lines of resolution and an improved aspect ratio (relationship of width:height): 16:9 as opposed to the 4:3 ratio of conventional screens.
  • What equipment do I need?

     For high-definition programming from DIRECTV, you'll need an HDTV-ready set with a built-in DIRECTV® receiver or a standalone DIRECTV HD Receiver. You will also need a DIRECTV Slimline satellite dish.
  • Can I keep using my standard DIRECTV equipment with an HD-ready television?

     Your current standard DIRECTV equipment will provide you with digital-quality programming as long as you have the system with either an analog or HDTV set, but will not display HD programming.
  • Is audio quality better with HDTV?

    At best, standard-definition shows have 4-channel Dolby surround sound (left, center, right and one rear "surround" channel), but they usually have 2-channel stereo. High-definition broadcasts (when available from the programmers), on the other hand, support 5.1-channel Dolby Digital surround sound (left, center, right, left and right surround and a subwoofer-the part for booming bass). This is similar to the sound you hear in a movie theater or, with the properly equipped home theater, on a DVD. Not all HD broadcasts have 5.1 Dolby Digital, but the majority do, and you'll hear and feel the difference. Of course, you'll need a
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Installation and Service

  • What is included in a Standard Installation?

    A standard installation includes the following: Up to 125 feet RG6 cable per receiver Mounting of Dish on pole up to 5 feet only if required for line of sight- not per the customer's request Connect primary receiver to phone jack (up to 25 feet) Connect off-air antenna($50) 6 feet HDMI cable per installation
  • What equipment do I need?

     The DIRECTV System includes a digital set-top receiver, a satellite dish antenna with a triple-output LNB and a universal remote control. The receiver with remote control can also be leased without a dish antenna for customers who already have DIRECTV service. In order to enjoy the full benefits of this service, your receiver must be continuously connected to a land-based phone line. You'll find the receiver under the Philips, Sony and Hughes Network Systems brand names.
  • Can I install the DIRECTV System myself or should I hire someone?

     DIRECTV customers who use professional installers typically have fewer technical concerns later on, and, with DIRECTV, standard professional installation is included with your system.
  • What should I expect when a professional installer comes to my home?

     The professional installer will completely install your DIRECTV System for you. This includes installing a dish on your roof, balcony or other location, connecting your receiver to your TV, and a brief lesson on using your system.
  • Can I use my existing wiring for DIRECTV?

     If the cable in your house is RG-6 coax cable, you can use it to connect your DIRECTV Receiver to your satellite dish. If your cable is not RG6 coax, you will need to run new cable. It is important that you use RG6 cable due to the frequency of the digital signals it must carry.
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DIRECTV Spanish Programming

  • What does DIRECTV Spanish Programming service included?

     DIRECTV Spanish Programming offers the most comprehensive Spanish- and English-language programming service at an affordable price. Packages feature more than 55 Spanish-language channels*, including sports, movies, news, music and educational networks, plus English-language channels. *Includes English-language broadcast channels with alternate Spanish-language audio access.
  • What sports programming is available?

     You'll have access to a range of sports, plus the exclusive access NFL SUNDAY TICKET package, and sports subscriptions like MLB EXTRA INNINGS, MLS DIRECT KICK and NBA LEAGUE PASS.
  • What equipment do I need to receive DIRECTV Spanish Programming?

     If you already have DIRECTV, you'll need to find out if you have a Multi-Satellite System. Check by tuning your TV to Channel 400. If you are considering getting DIRECTV, request a Multi-Satellite System when you make your purchase, whether online or at retail. Spanish on-screen guides available on select models.
  • Can I install the DIRECTV Multi-Satellite System by myself?

     Because the dish must point to two different satellite positions, we strongly suggest that you have your DIRECTV System professionally installed. Most of the time, standard professional installation is included with your new system. If you are upgrading your equipment through DIRECTV Customer Service, most offers may include standard professional installation as well.
  • Can I still use the DIRECTV System equipment I have now?

     You may want to install your existing set-top receiver in another room of your home. That will give you access to any DIRECTV® programming you receive today.
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  • How do I order DIRECTV for a business?

     Simply call 515-423-0414, select the commercial sales option and one of our dedicated representatives will gladly assist you. Commercial sales can be made by phone only.
  • Who is eligible for a commercial account?

     Businesses that require less than 7 receivers (or 10 receivers for a bar or restaurant) and are in a 3 story building or less are eligible for DIRECTV. Multi dwelling units such as apartments, hotels and dorms are not eligible. Shopping plazas are not considered a multi dwelling unit and are eligible for DIRECTV pending the above qualifications.
  • What are the hours of operation of the commercial agents?

     The sales center is open Monday - Friday 8:00 am to 7:00 pm Central time.
  • Does DIRECTV run a credit check?

     DIRECTV does require a credit check for commercial accounts.
  • Are there any upfront charges to get a DIRECTV commercial account?

     There are not upfront charges if you select a qualifying package and the receivers you choose fit within the parameters outlined in question.
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Hours of Operation

  • What are the hours of operation of the commercial agents?

     The sales center is open Monday - Friday 8:00 am to7:00 pm Central time.
  • What are the hours of operation of the residential agents?

     The sales center is open Monday - Friday: 8:00 am - 7:00 pm, Saturday: 8:00 am - 12:00 pm and Sunday: closed Central time.
  • What are the hours of operation of the Spanish agents?

     The sales center is open Monday - Friday: 7:00 am - 10:00 pm, Saturday: 8:00 am - 10:00 pm and Sunday: 8:00 am - 10:00 pm Eastern time.
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